Frequently Asked Questions
... WITH ANSWERS!
FAQs About The Parkside Hotel & Spa
What is your check-in and check-out time?
Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m. If you arrive prior to check-in time, our Guest Services Team is always happy to assist by storing your luggage until your room is available. Late checkout requests are subject to availability and additional fees may apply.
Do you have parking?
Yep! Underground self parking is available for $17.00 + tax per night.
NOTE: Our underground parking is 6’7”. If you have an over height vehicle, please contact Guest Services for nearby options available.
Can I bring my pet?
Yes! We are a pet-friendly hotel.
Contact us prior to arrival to ensure a pet-friendly suite is reserved for you (keep in mind we only have a limited number available). All reservations for pet-friendly suites must be booked directly with our Reservations Team to ensure a pet-friendly suite is available for you
Two (2) pets per suite are permitted and must be under 50 pounds each.
A non-refundable pet fee of $50.00+taxes per stay is required, up to seven nights.
How do I get to the hotel from the Victoria International Airport?
Rental Car: Victoria International Airport is served by four on-airport rental car companies. Check out your options at victoriaairport.com/car-rentals.
Taxi: Taxis are readily available at the airport for you.
Shuttle: The YYJ Airport Shuttle departs frequently throughout the day and stops right at the front door of our lobby. Find full shuttle details at yyjairportshuttle.com.
Do you accept Debit, Visa Debit, Mastercard Debit, or Cash Deposits at check-in?
Unfortunately, No. We do not accept Debit, Visa Debit, Mastercard Debit, or Cash deposits at check-in.
We accept all major credit cards such as Visa, Mastercard, Discover and American Express. Upon arrival, we require a pre-authorization for full room, tax, and incidentals to be held on the credit card provided at check-in.
You can settle your bill upon departure with any payment method, including cash or debit.
Do you have laundry detergent available?
We have complimentary laundry detergent available that can be delivered to your room upon request or picked up at our front desk.
Do you have salt & pepper available?
We have complimentary salt & pepper packages available that can be delivered to your room upon request or picked up at our front desk.
Where is the nearest supermarket?
What are the hours of your swimming pool and fitness centre?
- Sunday - Saturday | 12:00 p.m. - 8:00 p.m.
Fitness Centre Hours:
- Sunday - Saturday | 12:30 p.m. - 7:30 p.m.
I think I forgot an item at the hotel, do you have a Lost & Found?
Yes. We definitely have a Lost & Found.
If you think you left something behind, give us a call within 30 days of your departure.
Our Lost & Found Department works hard to ensure that we re-unite you with your forgotten items.