Have a Question About Our Victoria Hotel and Spa?

Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m. If you arrive prior to check-in time, our Guest Services Team is always happy to assist by storing your luggage until your room is available. Late checkout requests are subject to availability and additional fees may apply.

Underground self-parking is available for $19.00 + tax per night.

NOTE: Our underground parking is 6’7”. If you have an over-height vehicle, please contact Guest Services for nearby options available.

We also have electric charging stations (4 Tesla + 3 EV).

We have secure storage for those who arrive by bike or need to take their bike(s) off their cars when staying with us.

We have electric charging stations operated by Swift, surcharges apply. We do ask that after vehicle is done charging that it is moved to a regular parking space to allow others to charge. 

The Parkside Hotel & Spa is one of the most dog-friendly hotels in Victoria, BC.

Please contact us prior to arrival to ensure a pet-friendly suite is reserved for you (keep in mind we only have a limited number available). All reservations for pet-friendly suites must be booked directly with our Reservations Team to ensure a pet-friendly suite is available for you.

Two (2) dogs per suite are permitted and must be under 50 pounds each.

A non-refundable pet fee of $50.00+taxes per stay is required, up to seven nights. At this time, we do not allow cats to stay.   

Rental Car: Victoria International Airport is served by four on-airport rental car companies. Check out your options on the Victoria Airport's transportation page.

Taxi: Taxis are readily available at the airport for you.

Unfortunately, No. We do not accept Debit, Visa Debit, Mastercard Debit, prepaid credit cards, or cash deposits at check-in.

We accept all major credit cards such as Visa, Mastercard, Discover and American Express. Upon arrival, we require a pre-authorization for full room, tax, and incidentals to be held on the credit card provided at check-in.

You can settle your bill upon departure with any payment method, including cash or debit.

You bet!

We have complimentary laundry detergent available that can be delivered to your room upon request or picked up at our front desk. 

Sure thing!

We have complimentary salt & pepper packages available that can be delivered to your room upon request or picked up at our front desk.

Market on Yates is less than a 15 minute walk from the hotel, open daily from 7:00 a.m. - 11:00 p.m.

Looking for a 24-hour supermarket?
Thrifty Foods in James Bay is just a 15 minute walk away.

Dive In!
Pool Hours & Hot Tub:

• 7:00 a.m. - 10:00 p.m. daily

*We will now be offering daily Fitness Times for our pool which will be Adult Only (18+). These times will be: 

12:00 p.m. - 2:00 p.m.
9:00 p.m. - 10:00 p.m.

Work Hard!
Fitness Centre Hours:

• Open 24-hours

Yes. We definitely have a Lost & Found.

If you think you left something behind, give us a call within 30 days of your departure.

Our Lost & Found Department works hard to ensure that we re-unite you with your forgotten items.

If you feel up for a walk, we are only four blocks away from these terminals.

Taxis are also located outside the terminal for a short 5-minute drive; especially if you have lots of luggage!

We request all guests arrive at least 15 minutes prior to service, in order to enjoy your full treatment time and get into that spa state of mind. If you are running late, please know that your spa treatment time may be affected and full charges will apply. 

To get you into a spa state of mind, our reception team will greet you and provide a tour, getting you settled in with a locker, plush robe, sandals and our signature elderflower water. Come early to enjoy our relaxation lounge with comfy seating, blankets, magazines and a complimentary Silk Road tea selection, perfectly steeped. Wine, Parkside beer, ½ bottles of sparkling wine, are available for purchase along with light plates (with an advanced order).  

Parking is complimentary on-site at The Parkside Hotel & Spa. Please feel free to park in the short-term parking spaces and stop by our hotel front desk for parking directions. 

For our day spa guests (not staying at the hotel) who book a 60-minute treatment and over, we invite you to enjoy full wellness amenities including 25-meter pool, hot tub and fitness facilities. 

Yes! Contact us for booking groups of five people or more for your special occasions. To inquire, please email [email protected].

We ask that you provide our spa a minimum of 24 hours' notice for regular bookings and 48 hours' notice for packages and group bookings (three or more guests). A missed treatment or cancellation within the 24 hours before treatment will result in full charges (and 48 hours for groups).

You will receive an email confirmation at the time of booking and will receive reminder emails leading up to your appointment. 

We ask guests to kindly fill out a Guest Intake Form that is sent with your confirmation.  

Guests must be 16 years of age or older for treatments.

The Parkside Spa features two couple treatment rooms. Plan a romantic treatment for two or a spa daycation with a group of friends.

Ask our reception team to add you to our monthly e-newsletter list or visit our website to opt-in. Additionally, we provide an automatic 10% discount on the next service (or services) to guests rebooking at time of check out.

We are proud to be the largest Eminence Organic Skin Care retailer in British Columbia, providing the widest collection of products.

Using their room key, guests can access our fitness centre through our pool change rooms and up the staircase or from the Mezzanine level in Tower A.

Members must check in at the recreation desk to punch their pass and receive an access key for pool change rooms/fitness centre. 

Yes! Changerooms are adjacent to our spa, pool and fitness centre. 

Full capacity is allowed for exercise and fitness activities. We do not require reservations or waivers to be signed prior to use. 

Spray disinfectant bottles & microfiber towels will be provided in the gym. We ask that you spray and wipe down all equipment after each use. 

Yes, guests and members must be 16+ to use the pool and gym facilities. 

To learn more about our venues and capacities, click here.

Yes! We exclusively work with Truffles Catering for all meetings and events hosted at The Parkside Hotel & Spa.

• If the event is cancelled within 90 days prior to the Event Date, Client agrees to pay the initial advanced payment of the total estimated dollar value* for the quoted full meeting room rental charges.
• If the event is cancelled within 60 days prior to the Event Date, Client agrees to pay 50% of the total estimated dollar value* for the quoted full meeting room rental charges.
• If the event is cancelled within 30 days prior to the Event Date, Client agrees to pay 100% of the total estimated dollar value* for the quoted full meeting room rental charges.
• If the event is cancelled within 14 days prior to the Event Date, client agrees to pay 100% of the total estimated dollar value* for the quoted full meeting room rental charges and the estimated food and beverage charges. 

*Every contract may be different, please refer to your contract for the exact, detailed cancellation policy.

Rental for the venue includes the space for the designated time slot, tables, chairs, linens, and high-speed internet.

Our skilled team will work with you to ensure we are able to accommodate your desired budget.

Our hotel is centrally located in Downtown Victoria, just steps from the conference centre, inner harbour and parliament buildings.

We have bike parking outside our main lobby doors, or you can park your bike in our secured bike parking area within our parking lot.

We are located within a few blocks of all major bus routes. 

Day parking on site is $19 per day. We also have EV charging stations.  

All meeting and event spaces offer accessibility features.

We offer complimentary high-speed internet throughout the hotel. Additional technology available to rent includes projector and screen and PA system.

We work with SW Event Technology to ensure your A/V needs are met for your meeting or event.

An organization, event, product or service is successfully Carbon Neutral when it can claim net zero greenhouse gas (GHG) emissions. This means all significant GHG emissions produced by the business, event, product or service are balanced out by removing or preventing an equivalent amount of emissions from entering the atmosphere.

5% of all global emissions are from the Tourism and Hospitality industry. 

The Parkside Hotel & Spa relies on the selling the pristine, natural environment, fresh air, and clean water of Greater Victoria and Vancouver Island as a whole.

It is important across the entire sector that we work towards reducing our carbon footprint, to ensure we have a vibrant tourism and hospitality industry well into the future. 

A carbon offset is a greenhouse gas (GHG) reduction that is used to counterbalance, or offset, a GHG emission. They are sometimes also referred to as carbon credits, VERs, or CERs.

A carbon offset occurs when an individual or organization emits a given amount of GHG emissions but invests in measures that remove the equivalent volume of GHG emissions from the atmosphere or prevent the emissions from taking place at all. Carbon offsets are a financial instrument that represents this reduction (counterbalance or offset) in GHG emissions.

At The Parkside Hotel & Spa, we take sustainability seriously; in fact, we are a carbon-neutral and Five Green Key rated hotel. Our Climate Contribution program consists of a small fee of $1.50 per night that goes towards three amazing, forward-thinking initiatives with Offsetters. We encourage our guests to read about these amazing Offsetters initiatives that we support here.

This fee is optional and should you choose to "opt out", please inform us at check-in.

Visit this link to calculate emissions. https://ostromclimate.com/calculate-emissions/

David Suzuki shares how, here. https://davidsuzuki.org/what-you-can-do/four-places-cut-carbon/ 

One Bedroom Deluxe Accessible Suite

King or queen bed, pull-out queen sofa, full living room, apartment-style kitchen. Accessible bathroom with roll-in shower and grab bars for shower and toilet.  Wheel-up counters for kitchen and bathroom. Lower light switches and cupboards. Bed is matched to wheelchair height and can accommodate a lift if rented. Fire alarm with lights and sound. Pet friendly.

One Bedroom Luxury Accessible Suite

King or queen bed, pull-out queen sofa, full living room, gourmet style kitchen. Accessible bathroom with roll-in shower and grab bars for shower and toilet.  Wheel-up counters for kitchen and bathroom. Lower light switches and cupboards. Bed is matched to wheelchair height and can accommodate a lift if rented. Fire alarm with lights and sound. Pet Friendly. 

To book accessible accommodations, please call the hotel at 250-940-1200 or email [email protected].

The Parkside Hotel & Spa strives to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.2 (Web Content Accessibility Guidelines 2.2) level A + AA success criteria. 

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. 
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.

The Parkside Hotel & Spa (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) welcomes all guests. Explore our Accessibility Statement to read a full list of accessible features and amenities.

 

We welcome feedback and we are available to assist!

If you experience difficulty accessing or navigating our websites, or have any accessibility-related questions or comments, we are listening. Please contact us at [email protected] or call us at 250-940-1200 for assistance 24 hours a day, 7 days a week. 

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