Have a Question About Our Victoria Hotel?
Find the Answers You Need
We wouldn’t be one of the best hotels in Victoria, BC if we weren’t here to answer all your questions. Take a look at our most frequently asked questions below and find the answers you need. If you don’t see the information you’re looking for, don’t hesitate to contact us.
FAQs About The Parkside Hotel & Spa
What is your check-in and check-out time?
Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m. If you arrive prior to check-in time, our Guest Services Team is always happy to assist by storing your luggage until your room is available. Late checkout requests are subject to availability and additional fees may apply.
Do you have parking?
Yep! Underground self parking is available for $17.00 + tax per night.
NOTE: Our underground parking is 6’7”. If you have an over height vehicle, please contact Guest Services for nearby options available.
We also have electric charging stations (4 Tesla + 3 EV) AND overnight parking for guests with EV vehicles is complimentary! Thanks for helping the planet!
Do you have electric vehicle charging stations?
Yes! We have electric charging stations: 4 Tesla + 3 EV.
Guess what? If you have an electric vehicle, overnight parking is complimentary! Thanks for helping the planet!
Can I bring my pet?
Yes! The Parkside Hotel & Spa is one of the most pet-friendly hotels in Victoria, BC.
Please contact us prior to arrival to ensure a pet-friendly suite is reserved for you (keep in mind we only have a limited number available). All reservations for pet-friendly suites must be booked directly with our Reservations Team to ensure a pet-friendly suite is available for you.
Two (2) pets per suite are permitted and must be under 50 pounds each.
A non-refundable pet fee of $50.00+taxes per stay is required, up to seven nights.
How do I get to the hotel from the Victoria International Airport?
Rental Car: Victoria International Airport is served by four on-airport rental car companies. Check out your options at victoriaairport.com/car-rentals.
Taxi: Taxis are readily available at the airport for you.
Shuttle: The YYJ Airport Shuttle departs frequently throughout the day and stops right at the front door of our lobby. Find full shuttle details at yyjairportshuttle.com.
Do you accept Debit, Visa Debit, Mastercard Debit, or Cash Deposits at check-in?
Unfortunately, No. We do not accept Debit, Visa Debit, Mastercard Debit, Prepaid Credit Cards, or Cash deposits at check-in.
We accept all major credit cards such as Visa, Mastercard, Discover and American Express. Upon arrival, we require a pre-authorization for full room, tax, and incidentals to be held on the credit card provided at check-in.
You can settle your bill upon departure with any payment method, including cash or debit.
Do you have laundry detergent available?
We have complimentary laundry detergent available that can be delivered to your room upon request or picked up at our front desk.
Do you have salt & pepper available?
We have complimentary salt & pepper packages available that can be delivered to your room upon request or picked up at our front desk.
Where is the nearest supermarket?
What are the hours of your swimming pool and fitness centre?
Pool Hours & Hot Tub:
Fitness Centre Hours:
Monday - Wednesday 12:30 p.m. - 7:30 p.m.
Thursday - Sunday 7:00 a.m. - 10:30 p.m.
I think I forgot an item at the hotel, do you have a Lost & Found?
Yes. We definitely have a Lost & Found.
If you think you left something behind, give us a call within 30 days of your departure.
Our Lost & Found Department works hard to ensure that we re-unite you with your forgotten items.
Carbon Neutrality FAQ
With soooo many buzz words surrounding 'carbon neutrality' here are a few helpful answers to FAQs.
What is carbon neutrality?
An organization, event, product or service is successfully Carbon Neutral when it can claim net zero greenhouse gas (GHG) emissions. This means all significant GHG emissions produced by the business, event, product or service are balanced out by removing or preventing an equivalent amount of emissions from entering the atmosphere.
Why would a hotel seek to be carbon neutral?
5% of all global emissions are from the Tourism and Hospitality industry.
The Parkside Hotel & Spa relies on the selling the pristine, natural environment, fresh air, and clean water of Greater Victoria and Vancouver Island as a whole.
It is important across the entire sector that we work towards reducing our carbon footprint, to ensure we have a vibrant tourism and hospitality industry well into the future.
What is a carbon offset?
A carbon offset is a greenhouse gas (GHG) reduction that is used to counterbalance, or offset, a GHG emission. They are sometimes also referred to as carbon credits, VERs, or CERs.
A carbon offset occurs when an individual or organization emits a given amount of GHG emissions but invests in measures that remove the equivalent volume of GHG emissions from the atmosphere or prevent the emissions from taking place at all. Carbon offsets are a financial instrument that represents this reduction (counterbalance or offset) in GHG emissions.
What is the Climate Contribution fee?
At The Parkside Hotel & Spa, we take sustainability seriously; in fact, we are a carbon neutral and Five Green Key rated hotel. Our Climate Contribution program consists of a small fee of $1.25 per night that goes towards three amazing, forward-thinking initiatives with Offsetters. We encourage our guests to read about these amazing Offsetters initiatives that we support here.
This fee is optional and should you choose to "opt out", please inform us at check in.
Health & Safety | 2021
We've identified a list of Personal Responsibilities of Guests and Travellers to The Parkside Hotel & Spa
*This list will be updated as current healthy and safety policies change in response to global health emergencies*
Do I need to show a Vaccine Card?
Effective September 13: Our Recreation Attendants will be checking for proof of vaccination prior to every pool, hot tub or fitness centre use. We will also require proof of vaccination for anyone attending events or meetings of 50+ attendees.
Please visit our Recreation desk on the ground level, next to the pool.
Monitor Your Health
Wash Your Hands
- Wash your hands often with soap under warm running water for at least 20 seconds
- Use alcohol-based hand sanitizer only if soap and water are not available
- Keep either soap or sanitizer with you when you travel
Practice Proper Cough & Sneeze Etiquette
- Cover your mouth and nose with your arm to reduce the spread of germs
- If you use a tissue, dispose of it as soon as possible and wash your hands afterwards
Will I receive cleaning service during my stay?
During your stay, you will not receive daily service. If you require anything during your stay a member of our team will deliver it in a basket and leave outside your door to respect social distancing protocols.
If you are here for 7+ nights, you will receive a weekly clean. We will require you to vacate the room for our team to enter.
What precautions of social distancing are being used?
The Parkside Hotel & Spa has placed plexiglass barriers at the front desk of both the hotel front desk and spa. We please ask that guests respect the social distancing signs, floor icons and barriers on in our lobby.
If a hotel employee cannot be physically distanced from a guest, (ie. assisting in an elevator etc.) they are required to wear a mask.
Fitness Centre FAQ
Where do I go when I arrive?
Guests can access the gym on the Mezzanine level using their room key, or from the pool change rooms and up staircase in pool.
Members must check-in at the recreation desk to punch their pass and receive an access key for pool change rooms/fitness centre.
How many people are allowed to use the fitness centre at one time?
We will be allowing a maximum of 5 guests into the fitness centre at one time. It is based on first come, first served. We do not require reservations or waivers to be signed prior to use.
What are the physical distancing rules in the gym and pool?
We always encourage respectful distancing from other guests.
We will only allow 1 person in the swim lane at one time. Swim lane will be restricted to 30 minutes only. No reservations can be made on the swim lane.
How will I sanitize the equipment before/after use?
Spray disinfectant bottles & microfiber towels will be provided in the gym. We ask that you spray and wipe down all equipment after each use.
Do I need to wear a mask?
Masks are recommended in indoor public places for all people 12 and older who are not yet fully vaccinated (14 days after dose 2).
The mask mandate order under the Emergency Program Act was lifted July 1. Some people may choose to continue to wear a mask after they're fully vaccinated.