Have a Question About Our Victoria Hotel and Spa?
Find the Answers You Need
We wouldn’t be one of the best hotels in Victoria, BC if we weren’t here to answer all your questions. Take a look at our most frequently asked questions below and find the answers you need. If you don’t see the information you’re looking for, don’t hesitate to contact us.
FAQs About The Parkside Hotel & Spa
What is your check-in and check-out time?
Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m. If you arrive prior to check-in time, our Guest Services Team is always happy to assist by storing your luggage until your room is available. Late checkout requests are subject to availability and additional fees may apply.
Do you have parking?
Underground self-parking is available for $19.00 + tax per night.
NOTE: Our underground parking is 6’7”. If you have an over-height vehicle, please contact Guest Services for nearby options available.
We also have electric charging stations (4 Tesla + 3 EV) AND overnight parking for guests with EV vehicles is complimentary! Thanks for helping the planet!
Do you have electric vehicle charging stations?
We have electric charging stations: 4 Tesla + 3 EV.
If you have an electric vehicle, overnight parking is complimentary! Thanks for helping the planet!
Can I bring my pet?
The Parkside Hotel & Spa is one of the most pet-friendly hotels in Victoria, BC.
Please contact us prior to arrival to ensure a pet-friendly suite is reserved for you (keep in mind we only have a limited number available). All reservations for pet-friendly suites must be booked directly with our Reservations Team to ensure a pet-friendly suite is available for you.
Two (2) pets per suite are permitted and must be under 50 pounds each.
A non-refundable pet fee of $50.00+taxes per stay is required, up to seven nights.
How do I get to the hotel from the Victoria International Airport?
Rental Car: Victoria International Airport is served by four on-airport rental car companies. Check out your options at victoriaairport.com/car-rentals.
Taxi: Taxis are readily available at the airport for you.
Shuttle: The YYJ Airport Shuttle departs frequently throughout the day and stops right at the front door of our lobby. Find full shuttle details at yyjairportshuttle.com.
Do you accept Debit, Visa Debit, Mastercard Debit, or Cash Deposits at check-in?
Unfortunately, No. We do not accept Debit, Visa Debit, Mastercard Debit, prepaid credit cards, or cash deposits at check-in.
We accept all major credit cards such as Visa, Mastercard, Discover and American Express. Upon arrival, we require a pre-authorization for full room, tax, and incidentals to be held on the credit card provided at check-in.
You can settle your bill upon departure with any payment method, including cash or debit.
Do you have laundry detergent available?
We have complimentary laundry detergent available that can be delivered to your room upon request or picked up at our front desk.
Do you have salt & pepper available?
We have complimentary salt & pepper packages available that can be delivered to your room upon request or picked up at our front desk.
Where is the nearest supermarket?
What are the hours of your swimming pool and fitness centre?
Pool Hours & Hot Tub:
*We will now be offering daily Fitness Times for our pool which will be Adult Only (18+). These times will be:
12:00 p.m. - 2:00 p.m.
9:00 p.m. - 10:00 p.m.
Fitness Centre Hours:
7:00 a.m. - 10:00 p.m. daily
I think I forgot an item at the hotel, do you have a Lost & Found?
Yes. We definitely have a Lost & Found.
If you think you left something behind, give us a call within 30 days of your departure.
Our Lost & Found Department works hard to ensure that we re-unite you with your forgotten items.
The Parkside Spa
When should I arrive for my spa treatment?
We request all guests arrive at least 15 minutes prior to service, in order to enjoy your full treatment time and get into that spa state of mind. If you are running late, please know that your spa treatment time may be affected and full charges will apply.
What is the spa experience like?
To get you into a spa state of mind, our reception team will greet you and provide a tour, getting you settled in with a locker, plush robe, sandals and our signature elderflower water. Come early to enjoy our relaxation lounge with comfy seating, blankets, magazines and a complimentary Silk Road tea selection, perfectly steeped. Wine, Parkside beer, ½ bottles of sparkling wine, are available for purchase along with light plates (with an advanced order).
Where do I park for my spa treatment?
Parking is complimentary on-site at The Parkside Hotel & Spa. Please feel free to park in the short-term parking spaces and stop by our hotel front desk for parking directions.
What other amenities can I enjoy before or after my spa treatment?
For our day spa guests (not staying at the hotel) who book a 60-minute treatment and over, we invite you to enjoy full wellness amenities including 25-meter pool, hot tub and fitness facilities.
Do you take group bookings for special occasions?
Yes! Contact us for booking groups of five people or more for your special occasions. To inquire, please email email@example.com.
What is The Parkside Spa’s cancellation policy?
We ask that you provide our spa a minimum of 24 hours' notice for regular bookings and 48 hours' notice for packages and group bookings (three or more guests). A missed treatment or cancellation within the 24 hours before treatment will result in full charges (and 48 hours for groups).
Will I receive a reminder about my appointment?
You will receive an email confirmation at the time of booking and will receive reminder emails leading up to your appointment.
We ask guests to kindly fill out a Guest Intake Form that is sent with your confirmation.
What is the age requirement for The Parkside Spa?
Guests must be 16 years of age or older for treatments.
Do you have a couples room?
The Parkside Spa features two couple treatment rooms. Plan a romantic treatment for two or a spa daycation with a group of friends.
Do you provide promotions or specials?
Ask our reception team to add you to our monthly e-newsletter list or visit our website to opt-in. Additionally, we provide an automatic 10% discount on the next service (or services) to guests rebooking at time of check out.
What skincare line do you use?
We are proud to be the largest Eminence Organic Skin Care retailer in British Columbia, providing the widest collection of products.
Pool and Fitness Centre
Where do I go when I arrive?
Using their room key, guests can access our fitness centre through our pool change rooms and up the staircase or from the Mezzanine level in Tower A.
Members must check in at the recreation desk to punch their pass and receive an access key for pool change rooms/fitness centre.
Do you have change rooms?
Yes! Changerooms are adjacent to our spa, pool and fitness centre.
How many people are allowed to use the fitness centre at one time?
Full capacity is allowed for exercise and fitness activities. We do not require reservations or waivers to be signed prior to use.
How will I sanitize the equipment before/after use?
Spray disinfectant bottles & microfiber towels will be provided in the gym. We ask that you spray and wipe down all equipment after each use.
Is there an age requirement to use the pool and fitness centre?
Yes, guests and members must be 16+ to use the pool and gym facilities.
Meetings & Events FAQ
What are your venue capacities?
To learn more about our venues and capacities, click here.
Do you offer catering?
Yes! We exclusively work with Truffles Catering for all meetings and events hosted at The Parkside Hotel & Spa.
What is the cancellation policy?
- If the event is cancelled within 90 days prior to the Event Date, Client agrees to pay the initial advanced payment of the total estimated dollar value* for the quoted full meeting room rental charges.
- If the event is cancelled within 60 days prior to the Event Date, Client agrees to pay 50% of the total estimated dollar value* for the quoted full meeting room rental charges.
- If the event is cancelled within 30 days prior to the Event Date, Client agrees to pay 100% of the total estimated dollar value* for the quoted full meeting room rental charges.
- If the event is cancelled within 14 days prior to the Event Date, client agrees to pay 100% of the total estimated dollar value* for the quoted full meeting room rental charges and the estimated food and beverage charges.
*Every contract may be different, please refer to your contract for the exact, detailed cancellation policy.
What is included when renting a venue at The Parkside Hotel & Spa?
Rental for the venue includes the space for the designated time slot, tables, chairs, linens, and high-speed internet.
Will my budget work?
Our skilled team will work with you to ensure we are able to accommodate your desired budget.
How accessible is The Parkside Hotel & Spa to Victoria?
Our hotel is centrally located in Downtown Victoria, just steps from the conference centre, inner harbour and parliament buildings.
How accessible are the venues?
All meeting and event spaces offer accessibility features.
What technology does the hotel provide?
We offer complimentary high-speed internet throughout the hotel. Additional technology available to rent includes projector and screen and PA system.
Who do you work with for more extensive A/V needs?
We work with SW Event Technology to ensure your A/V needs are met for your meeting or event.
What is carbon neutrality?
An organization, event, product or service is successfully Carbon Neutral when it can claim net zero greenhouse gas (GHG) emissions. This means all significant GHG emissions produced by the business, event, product or service are balanced out by removing or preventing an equivalent amount of emissions from entering the atmosphere.
Why would a hotel seek to be carbon neutral?
5% of all global emissions are from the Tourism and Hospitality industry.
The Parkside Hotel & Spa relies on the selling the pristine, natural environment, fresh air, and clean water of Greater Victoria and Vancouver Island as a whole.
It is important across the entire sector that we work towards reducing our carbon footprint, to ensure we have a vibrant tourism and hospitality industry well into the future.
What is a carbon offset?
A carbon offset is a greenhouse gas (GHG) reduction that is used to counterbalance, or offset, a GHG emission. They are sometimes also referred to as carbon credits, VERs, or CERs.
A carbon offset occurs when an individual or organization emits a given amount of GHG emissions but invests in measures that remove the equivalent volume of GHG emissions from the atmosphere or prevent the emissions from taking place at all. Carbon offsets are a financial instrument that represents this reduction (counterbalance or offset) in GHG emissions.
What is the Climate Contribution fee?
At The Parkside Hotel & Spa, we take sustainability seriously; in fact, we are a carbon neutral and Five Green Key rated hotel. Our Climate Contribution program consists of a small fee of $1.25 per night that goes towards three amazing, forward-thinking initiatives with Offsetters. We encourage our guests to read about these amazing Offsetters initiatives that we support here.
This fee is optional and should you choose to "opt out", please inform us at check in.
How can you make your whole trip carbon neutral?
Visit this link to calculate emissions. https://ostromclimate.com/calculate-emissions/
How can you reduce your personal carbon footprint in four everyday ways?
David Suzuki shares how, here. https://davidsuzuki.org/what-you-can-do/four-places-cut-carbon/