POLICY UPDATE 4.23.2020:
For the past few weeks our cancellation policies have been a bit like Play-Doh. Constantly molding and re-shaping to make sure we are aligning our guests with the most flexibility as it relates to COVID-19 developments.
So, we decided to make a ‘New Normal’ Cancellation Policy. We are calling it FREE All-ways - at any time, on any day, for any reason for individual, business, and group guests.
FREE All-ways Cancellation Policy: INDIVIDUALS, BUSINESS TRAVELLERS & GROUPS
Existing & New Guest Reservations
FREE changes or FREE cancellations for all existing and new reservations at any time.
NOTE: Any changes to existing reservations will be subject to availability and any rate difference. This includes individual reservations with any advanced purchase rates described as non-cancelable or non-refundable.
Online Travel Agent or Third-Party Travel Service Reservations
We expect that our travel partners will honour all aspects of our published cancellation policies BUT we can’t guarantee it. We strongly encourage guests who made reservations via online travel agents or third-party travel professionals to contact them directly for information on their policies.
Questions? Looking to just make changes to your reservations?
Meetings & Events Cancellation Policy
Hosts, Planners, Brides & Grooms etc. with contracted agreements for future meetings or events that have been impacted by COVID-19 may terminate agreements without cost or liability.
To qualify, hosts, planners, wedding couples, or primary group/event contacts just need to provide written notice to us at least five (5) business days before the start of the event, or by June 30, 2020, whichever occurs first. This clause will remain available for all new contracts closed during this time, "as well as for bookings as far into the future as the host, planner, couple or group has interest”.