Guest Services
Travel With Ease at The Parkside Hotel & Spa
We've got you covered! Stay with us and you'll experience all of the creature comforts and conveniences of home. Our knowledgeable and resourceful Guest Services team combined with our thoughtful hotel amenities will let you unwind and recharge in style.
Hotel Amenities
- 25-meter swimming pool, please see new guidelines here
- Free WiFi
- On-site underground parking ($17 surcharge)
- Electric charging stations (4 Tesla + 3 EV) - overnight parking for guests with EV vehicles is complimentary
- In-room breakfast (surcharge)
- Rooftop gardens
- Complimentary bikes
- Vending machines
- Business services: computer + printing
- 5,000+ sq. ft. of event space
Temporary Closures
Due to current directives from the British Columbia Ministry of Health we have temporarily closed the following amenities:
- Hot tub
- Fitness Centre
- Movie theatre (29-seat private theatre)
Guest Services
- 24h-hour front desk
- Concierge
- On-site ATM
- Bell services
- Luggage storage
FAQs About The Parkside Hotel & Spa
What is your check-in and check-out time?
Our check-in time is 4:00 p.m. and our check-out time is 11:00 a.m. If you arrive prior to check-in time, our Guest Services Team is always happy to assist by storing your luggage until your room is available. Late checkout requests are subject to availability and additional fees may apply.
Do you have parking?
Yep! Underground self parking is available for $17.00 + tax per night.
NOTE: Our underground parking is 6’7”. If you have an over height vehicle, please contact Guest Services for nearby options available.
Can I bring my pet?
Yes! We are a pet-friendly hotel.
Contact us prior to arrival to ensure a pet-friendly suite is reserved for you (keep in mind we only have a limited number available). All reservations for pet-friendly suites must be booked directly with our Reservations Team to ensure a pet-friendly suite is available for you
Two (2) pets per suite are permitted and must be under 50 pounds each.
A non-refundable pet fee of $50.00+taxes per stay is required, up to seven nights.
How do I get to the hotel from the Victoria International Airport?
Rental Car: Victoria International Airport is served by four on-airport rental car companies. Check out your options at victoriaairport.com/car-rentals.
Taxi: Taxis are readily available at the airport for you.
Shuttle: The YYJ Airport Shuttle departs frequently throughout the day and stops right at the front door of our lobby. Find full shuttle details at yyjairportshuttle.com.
Do you accept Debit, Visa Debit, Mastercard Debit, or Cash Deposits at check-in?
Unfortunately, No. We do not accept Debit, Visa Debit, Mastercard Debit, or Cash deposits at check-in.
We accept all major credit cards such as Visa, Mastercard, Discover and American Express. Upon arrival, we require a pre-authorization for full room, tax, and incidentals to be held on the credit card provided at check-in.
You can settle your bill upon departure with any payment method, including cash or debit.
Do you have laundry detergent available?
You bet!
We have complimentary laundry detergent available that can be delivered to your room upon request or picked up at our front desk.
Do you have salt & pepper available?
Sure thing!
We have complimentary salt & pepper packages available that can be delivered to your room upon request or picked up at our front desk.
Where is the nearest supermarket?
Market on Yates is less than a 15 minute walk from the hotel, open daily from 7:00 a.m. - 11:00 p.m.
Looking for a 24-hour supermarket?
Thrifty Foods in James Bay is just a 15 minute walk away.
What are the hours of your swimming pool and fitness center?
Dive In!
Pool Hours:
- Sunday - Saturday | 12:00 p.m. - 8:00 p.m.
Work Hard!
Fitness Center Hours:
- Temporarily Closed
I think I forgot an item at the hotel, do you have a Lost & Found?
Yes. We definitely have a Lost & Found.
If you think you left something behind, give us a call within 30 days of your departure.
Our Lost & Found Department works hard to ensure that we re-unite you with your forgotten items.