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Parkside's Clean Commitment

Clean, Fresh, & Most of All, Safe

We know you've been anxiously waiting to travel and we've been just as excited to welcome you. Your safety is our number one priority, we want you to feel comfortable, safe and confident when you choose to stay at The Parkside Hotel & Spa. That's why, when you are ready, we'll be here to welcome you.

Housekeeping has always been the beating heart of a hotel, and now more than ever, is that true. Cleaning has come to the forefront of innovation with new technologies to help keep our team and guests safe. In a constant state of change and learning, our team is always staying up-to-date with government-provided information and providing new guidance to our entire team at The Parkside Hotel & Spa. 

Margo Foy, our driving force and Executive Housekeeper explains how our team has banded together during this unprecedented time. Watch below: 

Our Team's Focus

Your safety & comfort

During COVID-19, our team has reinvented and enhanced our hotel's cleaning & safety procedures. Our focus is on taking all necessary precautions which include: 

  • encouraging social distancing
  • encouraging everyone to wear face coverings in public spaces 
  • providing hand sanitation stations throughout the hotel
  • frequent cleaning and disinfecting of high touch points in our guest rooms and public spaces
  • of course, thorough cleaning and disinfecting of our guest suites

Throughout our focus on safety, we strive to continue to provide the best service and stay experience as we possibly can to our guests. As the world learns more and more about COVID-19, we are constantly changing and evolving to best suit our guests needs and continue to create an authentic and local experience. 

Guest Rooms

Rest Soundly

Each guest suite is thoroughly cleaned and disinfected between guests. 

During guests stay, daily service will not be provided. However, should any additional items or linens be needed, our team will be happy to deliver in a basket outside your door to respect social distancing. If guests stay 7+ nights, a weekly clean will be provided and scheduled through our guest services team. 

Our team identifies and cleans all the high touch areas in our rooms with Oxivir® Disinfectant wipes. 

Some high touch areas include: 

  • Door Handles & Knobs
  • Light Switches & All Control Panels
  • Remotes
  • Telephones
  • Alarm Clocks 
  • All Bathroom Surfaces
  • Bath Amenities & Pumps
  • Bed & Bedding 
  • Tables, Chairs, Nightstands, End Tables, etc.
  • Washer/Dryer Controls & Handles

Rest soundly knowing our team has covered the room from top to bottom!


Fun is still on the menu

Pool & Fitness Centre

Our pool and fitness centre are open for our guests to enjoy.

To ensure proper social distancing, we now limit the number of guests that enjoy each amenity at one time. To reserve your time slot for the pool or fitness centre, please visit our new Recreation Desk (located near The Parkside Spa). Our Recreation Attendant will explain our new safety procedures to you prior to use. Our attendants sanitize and disinfect between each use so you can enjoy our amenities with ease. 

  • Our pool's high touch points are frequently cleaned and sanitized between each use.
  • During fitness centre sessions, our guests are provided with their own disinfectant spray and towel to use before and after touching each piece of equipment. After each fitness centre session, our attendant will also further clean and sanitize to ensure it is ready for the next guest to enjoy safely.

For more information please feel free to contact our Guest Services team at 250.940.1200 or guestservices@parksidevictoria.com.

The Parkside Theatre

Our theatre is open for private rentals during your stay and is completely cleaned and disinfected between uses. For more information, click here

Rooftop Marshmallow Roasting

Roast marshmallows our our Rooftop Gardens. Reserve our fire pit all to yourself and enjoy a fun and safe activity during your stay. For more information, click here

Public Spaces

Our guests will find sanitation stations throughout the lobby and atrium and as well, our team frequently cleans and disinfects the hotel's high touch public areas, such as elevators and washrooms. You'll also find that have temporarily taken away some seating in our lobby to ensure we encourage a less number of guests at one time and social distancing etiquette.

Cleaning Tools

We use the safest level of cleaning supplies in our hotel. We utilize a peroxide cleaner for sanitization throughout the hotel as well as Oxivir® Disinfectant wipes and an Electrostatic Handheld Sprayer. 

When it comes to cleaning techniques, innovation and technology is at the forefront right now. It is amazing what is coming to light and we are always researching and learning about new products that we can utilize in our every day procedures.