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Parkside's Pledge of Care

Clean, Fresh, & Most of All, Safe

We know you've been anxiously waiting to travel and we've been just as excited to welcome you. Your safety is our number one priority, we want you to feel comfortable, safe and confident when you choose to stay at The Parkside Hotel & Spa. That's why, when you are ready, we'll be here to welcome you.

Housekeeping has always been the beating heart of a hotel, and now more than ever, is that true. Cleaning has come to the forefront of innovation with new technologies to help keep our team and guests safe. In a constant state of change and learning, our team is always staying up-to-date with government-provided information and providing new guidance to our entire team at The Parkside Hotel & Spa. 

Our driving force, the Housekeeping team explains how our team has banded together during this unprecedented time. Watch below: 

Our Team's Focus

Your safety & comfort

During COVID-19, our team has reinvented and enhanced our hotel's cleaning & safety procedures. Our focus is on taking all necessary precautions which include: 

  • encouraging social distancing
  • encouraging everyone to wear face coverings in public spaces 
  • providing hand sanitation stations throughout the hotel
  • frequent cleaning and disinfecting of high touch points in our guest rooms and public spaces
  • of course, thorough cleaning and disinfecting of our guest suites

Throughout our focus on safety, we strive to continue to provide the best service and stay experience as we possibly can to our guests. As the world learns more and more about COVID-19, we are constantly changing and evolving to best suit our guests needs and continue to create an authentic and local experience. 

Guest Rooms

Rest Soundly

Each guest suite is thoroughly cleaned and disinfected between guests. 

During guests stay, daily service will not be provided. However, should any additional items or linens be needed, our team will be happy to deliver in a basket outside your door to respect social distancing. If guests stay 7+ nights, a weekly clean will be provided and scheduled through our guest services team. 

Our team identifies and cleans all the high touch areas in our rooms with Oxivir® Disinfectant wipes. 

Some high touch areas include: 

  • Door Handles & Knobs
  • Light Switches & All Control Panels
  • Remotes
  • Telephones
  • Alarm Clocks 
  • All Bathroom Surfaces
  • Bath Amenities & Pumps
  • Bed & Bedding 
  • Tables, Chairs, Nightstands, End Tables, etc.
  • Washer/Dryer Controls & Handles

Rest soundly knowing our team has covered the room from top to bottom!

Seal of Approval

Guest Suite Seals

During this pandemic, we at The Parkside Hotel and Spa have heightened our cleaning protocols and to ensure your piece of mind we now put our seal of approval to each guest room before your arrival.

After a room has been thoroughly cleaned a Housekeeping Supervisor inspects the room from top to bottom.  When they are satisfied the room has achieved all of our standards, they place the seal on the room door. When you break the seal to occupy the room, you can confidently know that you are the first to enter after our extensive cleaning practices and final inspection. When you stay in our hotel what matters to us is that we deliver what is most important to you when you are away from your home. We take pride in seeing that you are comfortable and safe in our clean rooms.

Our continued efforts whether with our cleaning and sanitizing programs or our communication of protocols, it is our pledge to take the utmost care while you, our valued guest stays at The Parkside Hotel and Spa. 

Amenities

Fun is still on the menu

Pool & Fitness Centre

Our pool and fitness centre are open for our guests to enjoy.

To ensure proper social distancing, we now limit the number of guests that enjoy each amenity at one time. To reserve your time slot for the pool or fitness centre, please visit our new Recreation Desk (located near The Parkside Spa). Our Recreation Attendant will explain our new safety procedures to you prior to use. Our attendants sanitize and disinfect between each use so you can enjoy our amenities with ease. 

  • Our pool's high touch points are frequently cleaned and sanitized between each use.
  • During fitness centre sessions, our guests are provided with their own disinfectant spray and towel to use before and after touching each piece of equipment. After each fitness centre session, our attendant will also further clean and sanitize to ensure it is ready for the next guest to enjoy safely.

For more information please feel free to contact our Guest Services team at 250.940.1200 or guestservices@parksidevictoria.com.

The Parkside Theatre

Our theatre is open for private rentals during your stay and is completely cleaned and disinfected between uses. For more information, click here

Rooftop Marshmallow Roasting

Roast marshmallows our our Rooftop Gardens. Reserve our fire pit all to yourself and enjoy a fun and safe activity during your stay. For more information, click here

Public Spaces

Our guests will find sanitation stations throughout the lobby and atrium. 

In our public spaces, along with routine sanitizing we utilize our Electrostatic Handheld Sprayer an additional tool to address our cleaning protocols.   By use of the sprayer we mist disinfectant on numerous areas throughout the hotel; lobby furniture, elevators, exit stairwell railings, public washrooms, fitness equipment, guest floor furniture.     

Our Cleaning Marshal monitors our schedules of cleaning and sanitizing to ensure they are followed.  Through said action we continue our pledge for your care.

You'll also find that have temporarily taken away some seating in our lobby to ensure we encourage a less number of guests at one time and social distancing etiquette.

Cleaning Tools

We use the safest level of cleaning supplies in our hotel. We utilize a peroxide cleaner for sanitization throughout the hotel as well as Oxivir® Disinfectant wipes and an Electrostatic Handheld Sprayer. 

When it comes to cleaning techniques, innovation and technology is at the forefront right now. It is amazing what is coming to light and we are always researching and learning about new products that we can utilize in our every day procedures. 

Safe Meetings & Events

Our team at The Parkside Hotel & Spa know you expect your meeting space to be safe, clean and comfortable.

The Parkside Hotel & Spa's Pledge of Care confirms to you, that we share in the responsibility to see that your meeting and event plans are met safely.

Our Banquets Team will ensure the following is completed before you and your guests arrive:

  • Set meeting rooms wearing proper safety Personal Protective Equipment (PPE), maintaining social distancing from co-workers.
  • Set up space allowing ample safe distancing for you and your guests during the meeting time.
  • After set-up, hard surfaces will be wiped down with sanitizer.
  • At the conclusion of the meeting, all hard surfaces including table tops and chairs will be wiped with sanitizer then disinfected using our Electrostatic Spray Gun.
  • All linens will be changed everyday for laundering.
  • Before the set-up and at the conclusion of your function, all Audio Visual equipment will be properly sanitized.
  • If any linens, glassware, dishware and/or equipment need to be refreshed during your meeting, our staff will wear the necessary PPE to sanitize touch point areas; door handles, microphones, remote controls, podiums.
  • Our caterers, Truffles Catering also have strict guidelines in place when on property and providing your group food and beverage.