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Parkside's Pledge of Care

Clean, Fresh, & Most of All, Safe

Our goal is to make everyone feel comfortable, safe and confident when choosing to stay at The Parkside Hotel & Spa. 

Housekeeping is the beating heart of a hotel, and now more than ever, this is true. Cleaning has come to the forefront of innovation with new technologies to help keep our team and guests safe.


The Parkside Hotel & Spa is officially approved through Destination Greater Victoria and the World Travel & Tourism Council (WTTC) Safe Travels stamp program. This certification provides traveller confidence, recognizing those who have adopted the global standardized protocols.


Our team’s enhanced cleaning and safety procedures include: 

  • Encouraging respectful distancing
  • Providing hand sanitation stations throughout the hotel
  • Frequent cleaning and disinfecting of high touchpoints in our guest rooms and public spaces


Each guest suite is thoroughly cleaned and disinfected between guest stays.


Our retreat-like amenities include a spa, pool and fitness along with fabulous gathering spaces like our rooftop gardens and theatre.

Spa, Pool & Fitness Centre

Stop by and see our recreation attendant who will get you set up to enjoy the spa, pool and hot tub and fitness centre during your stay.

Know that our pool's high touchpoints are frequently cleaned and sanitized between each use.

During fitness centre sessions, you'll find disinfectant bottles and towels to use. Periodically, our attendant will do a deep clean and sanitize to ensure absolute comfort and safety.

For more information, please contact our guest services team at 250.940.1200 or

The Parkside Theatre

Our theatre is open for private rentals during your stay and is completely cleaned and disinfected between uses. For more information, click here

Rooftop Marshmallow Roasting

Roast marshmallows on our Rooftop Gardens. Reserve a fire pit all to yourself and enjoy a fun and safe activity during your stay. For more information, click here

Lobby and Atrium

Sanitation stations can be found throughout the lobby and atrium. In our public spaces, along with routine sanitizing, we utilize our Electrostatic Handheld Sprayer.  We routinely mist disinfectant throughout the hotel including lobby furniture, elevators, exit stairwell railings, public washrooms, and guest floor furniture.     


Inspiring spaces, thoughtful service, and an ideal downtown Victoria location, along with our Pledge of Care to you and your attendees provide confidence and peace of mind.

Our banquets team ensures the following standards are met:

  • After set-up, hard surfaces are sanitized
  • At the conclusion of the meeting, all hard surfaces, including tabletops and chairs are sanitized and disinfected using our Electrostatic Spray Gun
  • All linens are laundered and changed daily
  • Before and at the conclusion of your function, all audio-visual equipment is sanitized
  • If linens, glassware, dishware and/or equipment need to be refreshed during your meeting, be assured that our staff will sanitize all touchpoint areas including door handles, microphones, remote controls, and podiums
  • Our food and beverage partner, Truffles Catering also follows the highest protocols


The BSAFE™ Program ensures a health and safety educational foundation across BC tourism and the hospitality industry.