What Our Hotel Is Doing
COVID-19 Preparation & Prevention
Our main goals during these ever-changing times are to ensure the health and safety of our guests and our employees, maintain essential activities, and contain/minimize the spread of infection.
We're taking all precautions necessary to ensure our guests, community, and workspace is safe.
- We are monitoring the daily updates and following the regulations set forth by the World Health Organization, the Canadian Government, the British Columbia Ministry of Health, the British Columbia Centre for Disease Control, in addition to policies developed and implemented by our senior leadership team
- We are communicating any and all updates multiple times throughout each day with our entire team
- Our entire team is required to frequently wash their hands for 20 seconds and instructions on effective hand washing have been placed in all staff areas, as well as public areas
- We are working with our team to ensure all proper hygiene practices are used
(face/hand/coughing hygiene) - We are maintaining social distancing to the best of our ability
- We have created an additional and thorough cleaning schedule of all common areas, on top of our regular cleaning to ensure all door handles, doors and high traffic areas are disinfected
- We use disinfecting cleaner in all of our routine cleaning and every room is thoroughly disinfected each day
- Any team member exhibiting symptoms and/or has a fever is asked to go home or stay at home
What We Expect of Our Guests | 2020
We've identified a list of Personal Responsibilities of Guests and Travellers to The Parkside Hotel & Spa
*This list will be updated as current healthy and safety policies change in response to global health emergencies*
Upon Arrival To Canada
- If you feel sick during your flight to Canada or upon arrival, inform the flight attendant or a Canadian border services officer
- If you do not have symptoms but believe you were exposed to someone who was sick with COVID-19, report this information to a Canada border services agent on arrival in Canada. This is required under the Quarantine Act. The Canada border services agent will provide instructions for you to follow
- Read all messaging on arrivals screens at international airports to help guide you on how to inform a border services officer if you are experiencing flu-like symptoms
- Read all information on the COVID-19 symptoms to identify and how to contact local health authorities provided to you upon arrival.
Monitor Your Health
- If you become sick when travelling in British Columbia, call 8-1-1 (a HealthLinkBC resource), and avoid contact with others except if you need to see a health care professional
- Take the BC COVID-19 Symptom Self-Assessment Tool (a Thrive Health & British Columbia Ministry of Health resource)
During Your Trip
- Avoid spending time in large crowds or crowded areas
- Avoid contact with sick people, especially if they have fever, cough, or difficulty breathing
- Be aware of the local situation and follow local public health advice
Wash Your Hands
- Wash your hands often with soap under warm running water for at least 20 seconds
- Use alcohol-based hand sanitizer only if soap and water are not available
- Keep either soap or sanitizer with you when you travel
Practice Proper Cough & Sneeze Etiquette
- Cover your mouth and nose with your arm to reduce the spread of germs
- If you use a tissue, dispose of it as soon as possible and wash your hands afterwards
Will I receive cleaning service during my stay?
During your stay, you will not receive daily service. If you require anything during your stay a member of our team will deliver it in a basket and leave outside your door to respect social distancing protocols.
If you are here for 7+ nights, you will receive a weekly clean. We will require you to vacate the room for our team to enter.
After every guest departs, there is a two day hold for all guestrooms to ensure that the utmost cleaning and sanitization protocols can take place in each room for each arriving guest.
What forms of payment are accepted?
At this time, we accept all major credit cards and interac but cannot accept cash for payments.
What precautions of social distancing are being used?
The Parkside Hotel & Spa has placed plexiglass barriers at the front desk of both the hotel front desk and spa. We please ask that guests respect the social distancing signs, floor icons and barriers on in our lobby.
If a hotel employee cannot be physically distanced from a guest, (ie. assisting in an elevator etc.) they are required to wear a mask.
Can I have visitors?
At this time, we are permitting 2 visitors, in addition to the registered suite occupants. This number has been determined by Parkside Management based on the square footage of our suites and ability to maintain a safe distance of two metres from one another within the suites.
What We Expect of Our Guests | 2020
We've identified a list of Personal Responsibilities of Guests and Travellers to The Parkside Hotel & Spa
*This list will be updated as current healthy and safety policies change in response to global health emergencies*
Upon Arrival To Canada
- If you feel sick during your flight to Canada or upon arrival, inform the flight attendant or a Canadian border services officer
- If you do not have symptoms but believe you were exposed to someone who was sick with COVID-19, report this information to a Canada border services agent on arrival in Canada. This is required under the Quarantine Act. The Canada border services agent will provide instructions for you to follow
- Read all messaging on arrivals screens at international airports to help guide you on how to inform a border services officer if you are experiencing flu-like symptoms
- Read all information on the COVID-19 symptoms to identify and how to contact local health authorities provided to you upon arrival.
Monitor Your Health
- If you become sick when travelling in British Columbia, call 8-1-1 (a HealthLinkBC resource), and avoid contact with others except if you need to see a health care professional
- Take the BC COVID-19 Symptom Self-Assessment Tool (a Thrive Health & British Columbia Ministry of Health resource)
During Your Trip
- Avoid spending time in large crowds or crowded areas
- Avoid contact with sick people, especially if they have fever, cough, or difficulty breathing
- Be aware of the local situation and follow local public health advice
Wash Your Hands
- Wash your hands often with soap under warm running water for at least 20 seconds
- Use alcohol-based hand sanitizer only if soap and water are not available
- Keep either soap or sanitizer with you when you travel
Practice Proper Cough & Sneeze Etiquette
- Cover your mouth and nose with your arm to reduce the spread of germs
- If you use a tissue, dispose of it as soon as possible and wash your hands afterwards
Will I receive cleaning service during my stay?
During your stay, you will not receive daily service. If you require anything during your stay a member of our team will deliver it in a basket and leave outside your door to respect social distancing protocols.
If you are here for 7+ nights, you will receive a weekly clean. We will require you to vacate the room for our team to enter.
After every guest departs, there is a two day hold for all guestrooms to ensure that the utmost cleaning and sanitization protocols can take place in each room for each arriving guest.
What forms of payment are accepted?
At this time, we accept all major credit cards and interac but cannot accept cash for payments.
What precautions of social distancing are being used?
The Parkside Hotel & Spa has placed plexiglass barriers at the front desk of both the hotel front desk and spa. We please ask that guests respect the social distancing signs, floor icons and barriers on in our lobby.
If a hotel employee cannot be physically distanced from a guest, (ie. assisting in an elevator etc.) they are required to wear a mask.
Can I have visitors?
At this time, we are permitting 2 visitors, in addition to the registered suite occupants. This number has been determined by Parkside Management based on the square footage of our suites and ability to maintain a safe distance of two metres from one another within the suites.